Focus on your code.
We'll take care of the content.

This is the web application, or the user interface, where editors can create, edit and manage their content.

We mean the users of the Contentful Web App. Every user (every writer, editor, developer and so on) would have an individual account which they would use the app with.

A record is either an entry (a database-like entry, one object of structured content) or an asset (in other words, a file). Essentially, it's just one piece of content.

An API call is a request to one of the APIs. To get some content from Contentful you would always make an API call (or several API calls, depending on your content model).

It's a feature that helps you keep your content in different languages. You can define multiple locales per space, using ISO locale codes like en-US or de-DE. Each field of an entry is localized individually, and you can also provide localized versions of media assets. The number of available locales varies by the type of edition.

In Contentful, roles allow you to assign individual groups of users a different level of access to content. For example, you might want grant publishing and deleting rights only to your editor, but not to writers and translators (see the guide for more information).

The more roles you define, the more sophisticated workflows your organization can follow. On the self-service tier, you can choose from a list of pre-defined roles and adapt them to your needs. Customers on the Enterprise plan of the product, can also define their own roles and set granular content permissions.

• the Basic set includes admin, developer, and editor roles
• the Standard set includes all of the above plus an author role
• the Advanced set includes all of the above plus a freelancer, three translators roles
• the Custom set includes all of the above plus up to 50 custom roles

• Admin. Can do everything, including work with entries, create and update content types, configure space settings and work with API keys
• Developer. Can only read entries and assets, create and update API keys
• Editor. Can work with entries, does not have access to content types, API keys or space settings
• Author. Can do everything an editor can do except for deleting, (un)publishing, (un)archiving entries
• Freelancer. Can work only with his own entries, can't see the content of other people, can't (un)publish, (un)archive his own entries
• Translator. Can only work in the assigned language, can't create, delete, (un)publish, (un)archive any entries

Your customer success manager will get on a call with you to guide you through the product and help you set everything up.

Standard SLAs guarantees an uptime of 99.5% and 250 ms response time (on API responses with payloads < 10 Kb). If needed, this guarantee can be upgraded to 99.9% or higher uptime with the help of extra servers, advanced failover scenarios and increased monitoring.

All our self-service plans are hosted on one shared infrastructure cluster, subject to shared API rate limits. Though unlikely, it is conceivable that the actions of some users may impact the experience of others, especially on the Content Management API layer. For customers on the Enterprise edition, we offer an option of running your projects on dedicated infrastructure, which eliminates this risk and ensures a higher service level. Reach out to our enterprise sales team to discuss the available options.

Contentful's Delivery API is served from a global CDN. By default, content which is not served from cache is fetched from our server platform located on the US East Coast. For customers with very high availability requirements, we offer the option of adding a secondary deployment in a separate geographic region. Customer content is replicated from the primary region to the secondary region. Our multi-region infrastructure is configured in active-active mode. This ensures that both primary and secondary regions are used as origins for the Delivery API, providing extra availability and reduced latency. Should one of the regions be affected by performance or reliability issues, all the traffic will be automatically redirected to another region.

To help us shoulder the cost of running the free version of the product, we ask you to help us spread the word about Contentful. All it takes is adding a small powered by Contentful logo to the footer of your website, the credit section of your mobile app, or linking to our website in the Readme section of your repo.

Any request made to our Content Delivery API, Content Management API or Content Preview API counts as 1 API call. Requests to the Images API do not count as API calls, but are counted towards bandwidth limits as described in the fair use policy.

Individual numbers vary from customer to customer and depend on the way you setup your content model, roll up the client app, or how much traffic you receive each month. However, most of our customers fit comfortably into the standard plan limits. For a more accurate estimate, we recommend signing up for the 14-day trial and seeing much resources your project actually consumes.

Premium support gives you the highest priority in the queue. In addition to standard channels, you can also request support via phone, are assigned a dedicated customer success manager, and receive response time guarantees.

Advanced support is second-highest in the priority queue. You are assigned a dedicated customer success manager, but the Advanced support plan doesn’t include guarantees on response time.

Standard support is the last in the priority queue. You can open support tickets and communicate with the support agents on the website.

Community support does not give you access to support agents, but you can use community forums to seek assistance with the questions you have.

It depends on your plan. We provide response time guarantees for customers using the Enterprise edition of our product but don’t have such guarantees for self-service plans. It could take up to a couple of days, depending on the queue.

There are multiple ways to reach out to our support. One is to use the user drop-down in the top right corner of the Contentful Web App. Another is the support contact form. Customers using the Professional and Enterprise editions of the product also have a dedicated customer success manager, and customers on the Enterprise edition may elect to have phone support.

We have migration tools to help you with that. If your existing data collection is complex, please talk to us and we'll gladly help. Please also note the rate limit of 600 Content Management API calls per minute.